Warranty & complaints

The warranty starts on the day of delivery and applies to normal domestic use and care in accordance with our instructions. Examples include a faulty glue joint or another material or manufacturing defect that affects the board's use.

This additional warranty applies to products advertised with a 5-year warranty at the time of purchase, for delivery in the Netherlands, Belgium and Germany. Your statutory rights continue to apply to other products. The guarantor is Namture.

Normal knife marks, wear and natural variations in colour or wood grain are not manufacturing defects. Damage demonstrably caused by dropping, misuse, dishwashing, prolonged soaking, extreme heat or inadequate care is not covered by this additional warranty.

We assess cracks and warping based on their cause: if a material or manufacturing defect causes them, they are covered. Using another suitable care product is not, by itself, a reason to refuse a warranty claim.

1. Email support@namture.com with a brief description of the problem.
2. Include your order number or other proof of purchase and clear photos. Tell us when you noticed the problem.
3. We review your report and discuss a solution and any return instructions. Please wait for those instructions before returning the board where possible.

Did your order arrive damaged? Let us know as soon as possible and include photos of the product and packaging. This does not affect your statutory rights.

For a defect covered by the warranty, we arrange repair or replacement free of charge, including necessary shipping costs. We agree on a solution with you and handle the claim within a reasonable time. Your statutory rights to a price reduction or refund remain available where repair or replacement is not possible or is not completed in time.

This warranty is an additional promise. You also have a legal right to a product that meets reasonable expectations. These rights are free of charge and are not limited by these warranty terms or by the expiry of the 5-year period.

Were you promised a more extensive warranty on an earlier purchase, such as a lifetime warranty? That earlier promise remains valid for your purchase.

You can also email support@namture.com with complaints about your order or our service. Describe what happened and the solution you would like. We respond within 14 days of receipt. If we need more time, we will let you know within that period when you can expect a substantive response.