We love our products and are confident in the quality, but it may happen that you still want to return your order.
If this is the case, please send an email to within 14 days of receipt firstname.lastname@example.org containing the following information:
- Order number
- Reason of return
As soon as we have received your email, we will send you a confirmation and the return address.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package, consult your carrier's website for the exact rates.
If the product is damaged, we can pass on this depreciation of the product to you. So handle the product with care and package it properly.
Do you want to exchange your product? That's no problem at all. You can contact email@example.com for this. You will, however, bear the costs of returning the product yourself.